Return & Refund Policy

Return Policy

Thank you for choosing Gefyra LLC. We are committed to providing quality products and excellent customer service. Please review our return policy carefully before making a purchase.

Eligibility for Returns

We accept returns for eligible products within 14 days of delivery. To qualify for a return:

Items must be unused, unopened, and in original packaging.
Products must be in the same condition as received.
Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return:

Opened or used products
Clearance or final sale items
Customized or special-order products
Products damaged due to misuse or improper handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it quickly.

Return Process

To initiate a return, please contact our support team with the following information:

Order number
Product details
Reason for return

Once your request is approved, return instructions will be provided.

Refunds

After receiving and inspecting the returned item, approved refunds will be processed to the original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective.
We recommend using a trackable shipping service for all returns.